Velocity Technology Partners Blogs

How to Leave Fake Tech Support Hanging

How to Leave Fake Tech Support Hanging

Tech support is there to help you, except when it isn’t. Many fraudsters will pose as a support technician to gain a target’s trust, only to cause them serious issues. To keep your organization safe, make sure that you are able to spot the warning signs of tech support fraud.

Incoming Message
You may get a call or email from someone asking about your computer’s status. This someone will likely claim to be from a recognizable technology company, like Microsoft or McAfee. You should not believe them. Companies of Microsoft’s size and success will not be the ones to reach out to check if there is an issue with your computer.

Besides, imagine how many employees Microsoft would need to have to reach out to every Microsoft customer. When there were over 100 million users of Office 365’s commercial edition in 2017, plus 27 million users of Office 365 Home & Personal (as stated in the shareholder letter that was released), there's just no way that Microsoft would devote that kind of manpower to collect that kind of information.

Additionally, it has been agreed between the FTC, National Cyber Security Alliance and yes, Microsoft, that no tech company will call you on the phone unsolicited, or send you an email with the same message.

Stay Up-to-Date
One of the best defenses against almost any threat, including tech support fraud, is to keep everything updated. This includes your operating system and antivirus and antimalware. This will help to minimize the damage of a tech support scam. IT may also consider installing ad blockers to maximize your protection.

Keep Credit Cards Close to the Chest
If a member of “tech support” asks for your credit card number after calling you first, don’t give it to them and hang up (assuming you let them get that far). If you have already given out your card number, call and make sure that any charges you didn’t make are reversed and then report the incident to the FTC Complaint Assistant.

Make Sure Your Employees are In-the-Know
It is important to remember that you aren’t the only person in the company that could fall victim to tech support fraud. Your employees need to be aware of the threat, and should be able to identify the warning signs as well. Your security is only as strong as its weakest link, and more often than not, the weakest link is your end users. Therefore, it is crucial that they are educated and evaluated on their knowledge of best practices.

Tech support is meant to help you out, which is a responsibility that Velocity Technology Partners doesn’t take lightly. To learn more about our support services, give us a call at (800) - 983 - 5765.

Tip of the Week: Learn How to Use the Microsoft Ed...
Redundancy: a Benefit When Dealing in Data
 

Comments

No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Guest
Tuesday, October 23 2018

Captcha Image

Mobile? Grab this Article!

QR-Code dieser Seite

Tag Cloud

Content Filter Data Breach Microsoft Google Maps Redundancy Applications Innovation Conferencing VoIp Application SaaS Unified Communications Efficiency Analysis HBO Sports Company Culture PowerPoint Education Apple Ciminal Cast Thank You IT Support Disaster Recovery Managed Service Provider Tablets Bring Your Own Device Identity Theft Operating System Data Theft Data Security MSP Shortcut Data Storage Workers IT budget Memory Best Practices Gamification Network Security Device Security Managed IT Services Google Docs Flexibility Safety Audit Mobile Security Cloud Ransomware Twitter Gadgets User Tips Mobility intranet Phishing Automation Small Business Smartphones Financial Technology IT Services Proactive IT Computing Streaming Media Politics VPN Hackers WIndows Server 2008 Data Loss Law Enforcement Social Engineering Cybercrime Legal Cybersecurity Technology Telephone Systems History Outsourced IT Identity FAQ Tech Support Apps Computer Microsoft Excel Comparison Sales Value Content Filtering Email Holiday Backup Personal Information Computers Alert Network Business Computing Malware Passwords Office 365 Hard Drive BDR Connectivity Big Data Managed IT services Compliance Wireless Charging Antivirus Business Management Data Softphones The Internet of Things Vendor Management Fraud Websites NFL Sync Managed IT App Printing Browser Communications Lifestyle Computer Forensics Cleaning Security Social Media Adobe Wireless Technology IoT Mobile Device Management WiFi Emergency BYOD Remote Monitoring User Error Software Two-factor Authentication Legislation Artificial Intelligence Chrome Internet Unsupported Software Maintenance Wireless Internet Google Assistant Excel Mobile Devices Data Recovery Commerce Government Travel Students Chromebook Cloud Computing Data Backup Internet of Things OneNote Data Privacy Outlook Vulnerability Storage Spyware Hosted Solutions Language Google Congratulations Data Management Retail Business Financial Proactive Collaboration Licensing iPhone Charger Patch Management App store Update Gifts IT Solutions Telephone Windows Ink Privacy Managing Stress Hybrid Cloud Android Software as a Service Marketing Windows 10 Edge Gmail Word Management Cost Management Google Drive Data Protection Risk Management Blockchain Work/Life Balance Microsoft Office Project Management Saving Money Cortana Windows Networking Spam Identities Business Continuity Screen Mirroring Tip of the Week IT support Microsoft Word Best Practice Evernote Virtualization Credit Cards Monitoring Devices Regulation Updates Router Smart Tech IT Management Wi-Fi File Sharing Hardware Server Money WannaCry Hosted Solution Communication Productivity Smartphone Tech Term Encryption Remote Computing Specifications Virus eWaste Employer-Employee Relationship